Currently Hiring: Leasing Clerk
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Job Title: Leasing Clerk
Department: Dothan Management Group
Division: Asset Management
Reports To: Asset Manager
FLSA: Non-Exempt
Effective: May 22, 2024
Position Summary:
As a Moving to Work (MTW) Expansion Agency under the Landlord Incentives Cohort #3, this position reports to the Asset Manager. The Leasing Clerk is the on-site person who carries out many functions, including leasing, marketing, and maintaining positive resident relations at multifamily residential apartments. The Leasing Clerk will work alongside the Asset Manager to lease units.
Major Responsibilities
The statements here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skills typically required, and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or balance the workload. The position description complies with the American Disabilities Act (ADA).
- Provide excellent customer service.
- Understands and complies with the property’s program-specific guidelines.
- Schedules and accompany’ s potential renters on tours of available units.
- Following up on leads for potential renters.
- Prepares and executes leases in accordance with Housing Authority standards.
- Follows up with prospective residents to ensure an efficient and timely move-in.
- Handling the collection of rental payments and security deposits.
- Establishes rapport with applicants/tenants and provides personalized service.
- Communicates with maintenance department regarding unit turnover readiness.
- Performing landlord reference checks to see if prospective renters are suitable.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Cooperates with the Asset Manager on reporting requirements.
- Answer questions about the property to inquiring callers.
- Provides information regarding the amenities of the property.
- Communicates verbally and online to residents and potential applicants.
- Maintains a professional, courteous manner with vendors, contractors, and fellow employees.
- Receives and distributes work orders among maintenance department.
- Assist Asset Manager with unit and property walks.
- Contribute to the general upkeep cleaning of office, lobby area, and common areas.
- Undertakes and performs other work-related duties and special projects assigned by the Asset Manager, Senior Asset Manager, CHO, COO, & CEO, including research, evaluation, analysis reporting, recommendation, problem resolution, and internal and external communications to support strategic goals as required.
Minimum Qualifications
High school graduate or equivalent, with at least three (3) years of proven experience in leasing, hospitality, or administrative work. Excellent problem-solving and communication skills, Ability to multitask during busy periods, attention to detail, and accuracy of record keeping. Must have a valid vehicle operator’s license and be insurable by the Authority’s fleet insurance carrier.
Certificates and Licenses:
- Valid Alabama Driver’s License and insurable by DH carrier
Supervision:
- None
Values Statement/ Diversity, Equity, Inclusion, and Belonging
Ability to demonstrate and exemplify our values of L.O.V.E.D (Listening, Opportunity, Versatility, Empowering, and Diversity). Ability to cultivate and develop inclusive and equitable working relationships with employees, customers, and community stakeholders. Supports and enhances a sense of belonging with employees, customers, and community stakeholders. Work towards equity and our agency’s commitment to Diversity, Equity, Inclusion, and Belonging (DEIB).
Creative Problem Solving/Strategic Thinking
Develops and creates ideas, processes, and approaches that shape the future; takes risks and makes decisions based on facts; uses analytical and critical thinking skills to solve problems; ensures that decisions are aligned with articulated strategic directions of management.
This position is required to enter into an executed confidentiality agreement and non-disclosure agreement with Dothan Housing.
If you desire to become part of our team, please complete the employment application, and once completed, please email the Human Resources Department at careers@dothanhousing.org.
